Read Carefully    (Because there are lots of spammers, time wasters & general idiots out there that make it virtually impossible to communicate intelligently through Email.)

At Ed Roman's we prefer to talk to our customers, We are not overly keen on quoting prices by Email. We have taken a lot of heat for our low prices, Especially when someone uses them to wedge a better deal out of their local dealer. Once we get to know you, and you have established a buying pattern. We will of course Email you with prices. Just please bear with us at first until we get to know each other.  If you have a better price than we give you. Please tell us, we will always do our best to make the deal fly.

Please don't send the same email to more than one person. 
If you do the email could possibly be picked up as SPAM and not reach anyone.
We try to answer all Emails and we do our best to give you the best deals we can afford to,
If you don't get an answer it's probably because our spaminator snagged it before it came in
We get 400 pieces of Spam from companies selling Viagra and other assorted garbage daily.

Phone Numbers
Custom Shop  702-875-4552          Custom Made Guitars
Showroom & Store   702-597-0147

Ed Roman's Private Cell Phone   702-249-6007  (Call Ed directly for custom made guitars)

Answers To Most Asked Questions   
(please read this,  it will save us both a lot of time)


Ed Roman will ship anywhere on this planet and when man goes into space, we will ship there also. We always use the least expensive way to ship. We have a network of servicemen who will accept consignments!  in most cases we can save you a lot of duty charges.  We have a $75.00 customs declaration charge.

We do not accept credit cards outside the USA  so don't ask.  We will only accept checks & wire transfers.. So all you Nigerians, Indonesians & lovely people from Singapore can forget about trying to screw us.  How's that for political incorrectness.

On custom made or specially ordered guitars we will only accept Cash, Money Orders, Checks or Wire Transfers only. We cannot condone or accept cancellations on custom guitars.

We do not trust people from Nigeria, Indonesia  & Singapore !!! So if you live there, and you still want to do business with us, send money first.  (Even more political incorrectness)  We especially don't trust any one who tries to pull the Jesus card.   We have found that 95% of the people who sign their letters God Bless !! are trying to pull some kind of a scam.  It almost makes me lose faith in organized religion.  It seems there are a lot of organized religions popping up in Nigeria lately.

 
We do not accept credit cards on deposits for special orders. The credit card companies have recently advised us that we must deliver the item within a specified time. Many times the companies could not deliver the item to us within that time. Therefore it is impossible for us to deliver on time.

Pay pal used to be free now their rates are usurious!!!  Money bookers does it for 1/3 of what Pay pal charges. But then remember Pay pal is part of Fee Bay.  We have a Pay Pal account but we really hate to use it.

Ed hates Pay Pal;  almost as much as he hates Ebay !!!! (That's A Whole Lotta Hate) Incidentally Pay Pal will no longer protect the consumer like they when they started out. Their fees are almost as high as Fee Bay itself.  DOWN WITH PAY PAL !!!!!     PAY PAL MUST DIE !!!!!! 
 

Adrien:  adrien@edroman.com   (Custom Shop & Parts Manager)
Adrien will assist you on your custom job after you have started it. He does not sell the job.  You may deal directly with Ed or Scott when you are actually negotiating the job.

Ed:  edroman@gmail.com   (Custom Guitar Sales)
No phone # No answer  !!!!!  
Please don't email Ed unless you are truly interested in purchasing a custom guitar. If you have a question, please word it so that he can give you a yes or no answer. Multiple questions will be  returned. Ed does not do price quotes by email. If you are selling a guitar Ed would rather you called him at the office or on his cell phone. Numbers are below. In fact Ed would rather you called him for almost any reason instead of Emailing him.
 

Joanne Roman: rguitars@gmail.com  Contact Joanne for tracking numbers. & claims or if anything was missing from your order. She is also the one to discuss factory warranty problems, rebate problems and general customer service.  She is very helpful and has the patience of a saint. (She puts up with Ed)  If you have a persistent problem of any kind, Joanne will shove slivers under Ed's Fingernails until your problem is solved. 

TC:  tc@edroman.com  (please let TC know about any problems or mistakes on the website)
TC is the Senior Webmaster and a very knowledgeable & helpful salesperson also.  To anyone who helps TC on the website. Error finders, spellchecking, missing pictures, bad links You will be given special prices & special consideration on anything that you want to buy or get repaired. A website as big as this one requires a lot of help to be perfect.  Ed Roman always strives for perfection & we need your help.  

Also we are looking for content for  http://www.celebrityrockstarguitars.com 

Bob  bob@edroman.com  Repairs

Jules  jules@edroman.com   Steinberger & Headless Guitar Sales