Customer Rants

Customer Rants

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This Rant Page Is For My Customers & Readers !!!!
You can post any rant you like here  just email it by clicking here.
No Anonymous Rants !!!! You Must Give Your Name
These rants are not just limited to complaints on Guitar Center & Sam Ash
Although I suspect they will be the most prevalent


I have been reading your rants for quite a while now and I have to say that you have deprogrammed me. Thank you. I just started playing guitar and unfortunately, I didnít find your site until after I bought my first guitar (Fender Toronado GT HH), so I have no one to blame but myself....but, I do have a question....what is everyoneís FIXATION with Les Paul guitars??? Is it Brand Loyalty? Band Sponsorships????? Shilled Magazine Articles???? Gibson paying off everyone???? Please enlighten me....sorry this isn't a YES/NO answer, I got on my own rant.

Tim Surovy
Whitehall PA 18052

From the pictures I have seen, you guys do beautiful work, I am starting to save for a Baker or eventually (if I have enough before I am eventually laid off), a Quicksilver.



Sent In By Peter Maizitis .. Just One More Unhappy Guitar Center Customer !!!!!
Just another example of why you should never deal with a large corporation !!!!!!!!

-----Original Message-----
Sent: Tue, Dec 28, 2010 4:32 pm
Subject: Final Communication

Hello Mr. Maizitis,

I have received confirmation that $113.12 has been refunded to your card from the West LA store. I have also received confirmation that $107.74 has been refunded to your MasterCard for the case ordered from

I believe this resolves any outstanding transactions between you and Guitar Center.

After considering the nature and volume of your complaints, we have come to the decision that Guitar Center, and all its affiliates and ownership entities, no longer wish to do business with you. We believe that we are unable to satisfy you and regret to inform you that Guitar Center wishes to part ways with you at this time. It is the right of Guitar Center to refuse business or service whenever deemed necessary, we choose to enact that right at this time. It is regretful, but clear, that Guitar Center is simply not able to satisfy your needs.

This letter is to inform you that you are no longer welcome as a customer and that you, Peter Maizitis, should refrain from entering, phoning, attempting to purchase merchandise from or having any contact with any Guitar Center or Guitar Center affiliate. Any further telephone calls or correspondence will be disregarded.

Jeremy Cole

Hi Ed .... I thought this email from Guitar Center customer service would be of interest to you since I saw you had a Guitar Center rants page.

What does this mean to me?  If Mr. Cole really has the legal authority ....
- I can't contact any of the Guitar Centers ....
- I can't contact any of their affiliates

What does the last part mean?
- I can't contact Bain Capital who owns them?
- I can't contact Musicians Friend who Guitar Center owns?
- I can't contact John Bonamassa who apparently is an affiliate?
- Twitter's Ampeater, who is an affiliate?

I have been selling CDs through CD Baby and they probably are affiliated someway even through their affiliates so I can't sell through them?

- What about PRS guitars ... they sell them and are affiliated?

Is this even legal?

Disgusting if not illegal ... no?

Pete Maizitis
Dance of the Druids






Turdland Guitar
Read this story

Hello Ed

This Gibson Byrdland was well over $5,000.00 and I waited for almost 2 years to get it.   When It finally arrived the pickguard was falling off and the top had cracked directly in the center of the F Hole. The fingerboard had delaminated at the top frets and there was actually rust on the tailpiece. I called the dealer who apologized to me and gave me a number to call at Gibson. It took me a total of 4 hours of phone calls before I was able to reach a human it was an exercise in futility to finally get someone who had the power to give me a return authorization code.

I sent them the guitar because the tard  told me they would replace it with a new guitar.  I waited about 5 months and the same guitar came back to me this time it was worse. They had repaired the crack and it was still visible, some churl had polished the tailpiece and you could still see the area where the rust had been because the plating was a tad corroded. The fingerboard had been sloppily repaired because there were apparent glue stains on the binding by the top frets. This time there was an indentation on the fret board where some bozo had obviously clamped the finger board down while the glue dried.

To make matters worse, much worse there were little red stains that looked like crayon markings on the top of the guitar. These markings appeared to be under the finish.  If you look closely at the picture you will see one of them by the back tone pot. There were about 9 more of them if you look carefully you can see them directly above the tailpiece.  One of the marks measured about 6" long it stretches from above the tailpiece to almost the bottom of the F hole. There are some small blotchy ones down by the input jack extending up to where the tailpiece is joined to the butt of the guitar.

The Flarb who inspected this guitar had to be blind in one eye and couldn't see out of the other.

But wait,  it gets even worse! The binding on the lower F hole came off within 24 hours of getting it back, The intonation sounded like it had been done by a monkey, not just any monkey, I figure it had to be a retarded monkey.

I contacted my dealer who apologized again, He also told me that he had been having similar nightmares with other Gibson guitars. He told me that he was going to drop the line and look for another brand to represent.

Again I called Gibson,  Surprise Surprise I got the same merry go round of moronic voicemail messages.  Al Capone would have been proud of me, if he had heard some of the death threats I left on their telephone voice mail.  Needless to say no one called me back.

The picture you see here is after I had the entire body polished and all the repairs done at a cost to me of over 600 dollars.  This is the same picture I used to put this piece of crap on EBAY, the guitar sold to a dealer in New York for 3300 dollars.  I thank Christ that I will never have to see it again. 

So now I'm in the market for another Jazz guitar, You sold my friend Victor Harris a Triggs R5, I have played it and it's easily twice as nice as "the Turdland "

I am still licking my wounds but as soon as I recover I will be calling you for either a Triggs, or an Eastman guitar.  I sure hope you print this it will give me a little satisfaction.

This episode cost me a 1700 dollar direct loss on the instrument,  600 plus loss on the repair, plus the freight to Gibson was over 150 because like a jerk I shipped it overnight.

Oh yeah. then FeeBay banged me another 55.00 dollars in the ass

I solemnly vow that as long as I live I will NEVER EVER purchase any Gibson product, new or used, not even a set of strings.

I LOVE YOUR RANTS   Keep em' comin'

Ronnie Lewicki
Overland Park, KS

Hey Ronnie

I am sorry to hear your story,  yes I will print it.  In fact,  I am going to start printing many more of these letters good or bad!

This syndrome is growing at an alarming rate, In my opinion large corporations have no place in the art world.  I mean would you buy a painting at a Wal-Mart?  Believe it or not, they actually do sell them!

Regarding your solemn vow not to purchase any Gibson products, Just in case you aren't aware I wanted to list some of them.  I wish I could make that same vow but I can't fight a brainwashed public.

Anyway here are a few of the names of brands that Gibson owns or distributes !!

Epiphone Guitars, Steinberger Guitars, Kramer Guitars, Dobro Resonators, Wurlitzer Jukeboxes, Baldwin Pianos, Maestro Effects, Tobias Guitars, Valley Arts Guitars, Truetone, Music Yo, Yo Gear, Garrison Guitars. Avante Guitars, Shadow Pickups, Oberheim Electronics & I am sure there are more that I don't know about.

Remember Gibson USA did not create or start 90% of these companies, they simply acquired them. They decided to use the name Gibson as their Flagship name. So I urge you not to be afraid of an old Epiphone or Steinberger Guitar. The original real Oberheim synthesizers from the early 80's before midi are awesome.

The Company was actually called Consolidated Music Instruments "CMI" But they acquired Gibson & simply renamed the company.

Again I am sorry to hear your story and I will do my best to make sure that you never have an experience like that with any purchase you make from me.

This I Solemnly Vow !!!

Ed Roman